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Inspiring growth, changing people's lives
Retail Management
Salary Details:
£27,300 per year plus performance bonus
Vacancy Type:
Full Time
About The Role

Lagardère Travel are seeking an experienced Store Manager to run their brand-new Discover store situated in the departure lounge of London Heathrow Airport; we currently looking for a passionate leader, with strong retail experience, to manage the store and team. The role requires proven leadership qualities to enable you to achieve the high standards of customer care and sales progression expected in our stores.

The Store Manager key responsibilities include;

  • To achieve maximum profitability through stock management, merchandising and staffing
  • Recruitment and development of employees
  • Experience in planning, forecasting, sales reports, costs, and business performance, according to company requirements.
  • Plan and implement advertising and promotional strategy and activities.
  • Experience with managing cash and payment systems in accordance with company procedures and policies
  • Promotional planning and organising
  • Liaise with external agencies and authorities as necessary (advertising, PR, recruitment, training, fire services, police, local council, health, and safety inspectors, etc).
  • Liaise with and utilise support from suppliers, merchandisers and other partners as required.
  • Accountable for health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law.
  • Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to Company approval.
  • Develop and maintain strong business relationships with local/international suppliers and the London Heathrow Airport Management team.
About You
The ideal candidate will have a proven track record within a retail store environment, we would anticipate at least 3 years’ experience at a store manager level. You will be a natural coach and mentor and aim to motivate the sales team to achieve retail excellence. As the largest retail concession, you will nurture the relationship and work together with the team at London Heathrow Airport to help them achieve their business model.
As well as;
  • Good numeracy, literacy and digital skills
  • Understand the principles of marketing
  • Leadership skills to grow the business and colleagues
  • Business and selling skills

About The Company

Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 4,600 stores across 35 countries. Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 16 stores across 5 airports and 5 ferries.

Their Discover stores are focused on unique souvenirs and the local culture. The concept offers travellers an experiential playground, with a strong sense of place and a well thought customer shopping experience, where they can find authentic, high quality and affordable gifts and souvenirs.

From local fresh produce to Whittards of Chelsea, Sara Miller, and souvenirs, as part of the team you will be on hand to give the best of service with a knowledgeable, friendly attitude and best of all, represent everything that is great about London!!