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Inspiring growth, changing people's lives
Customer Service
Salary Details:
£9.50 per hour plus commission
Vacancy Type:
Full Time
About The Role

Excess Baggage are seeking Customer Service Agents to their team in Heathrow Airport. As the main point of contact to their customers, you will be skilled at uncovering customers’ needs, then following through by providing excellent customer service.

You are not just the first person customers see when they come into the store, but you are also the one who guides them – engaging, advising, and selling across our whole range of products and services such as bag wrap, left luggage, and retail.

About You

Ideally, you will have the following;

  • Previous customer service experience
  • Ability to deal professionally with customers
  • Excellent communication skills
About The Company

Excess baggage is a leading provider of airport and rail station baggage services. They have been offering baggage storage and shipping facilities, as well as a variety of other services, to the travelling public for more than 30 years.


  • Focus on Customers: passion for service and are committed to knowing our customers’ business, anticipating their needs, and exceeding expectations
  • Celebrate Teamwork: encourage the diversity of thoughts, experiences, and backgrounds and celebrate participation and partnership in all our endeavours
  • Promote Honesty, Integrity, and Trust: honour our commitments and conduct business in a manner that promotes fairness, respect, honesty, and trust

Pay & Benefits:

  • £9.50 per hour plus a commission scheme to boost your earnings
  • 29 days holiday each year including bank holidays which increases with length of service
  • Company Sick Pay
  • Employee Referral programme