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Inspiring growth, changing people's lives
Department:
Retail Management
Salary Details:
Competitive
Vacancy Type:
Full Time
About The Role

Gucci are looking to recruit a passionate and luxury retail experienced Team Manager to join their team at Heathrow.

If you are a Dream-maker, this is the place for you. Together, You’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude. You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. You are an ambassador of the brand, promoting Gucci’s Values and Amplifiers

Key Accountabilities

Team

  • Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
  • Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
  • Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
  • Conduct regular and monthly performance conversations, discussing results and developing action plans.
  • Participate in attracting, recruiting and onboarding a high performing team.
  • Manage the employee life cycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.
  • Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
  • Monitor your team’s adherence to company policies and procedures; follow up when needed.
  • Support opening and closing of the store as Manager on Duty.
  • Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
  • Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.

Client

  • Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
  • Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
  • Full utilisation of the various clientele tools to activate, retain and grow team and personal client base.
  • Lead the execution of clientele activities with your team, developing actions to reach clear goals and KPIs
  • Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clientele excellence
  • Lead from the shop floor, actively selling and role modelling the selling ceremony.
  • Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
  • Manage and resolve customer issues, delighting and retaining the client relationship.


Product

  • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
  • Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
  • Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
  • Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
  • Utilise digital platforms to support store and online product sales.

 

About You

The ideal candidate for this role will have At least 5 years of experience in a similar role within a luxury fashion company with Proven ability to drive results and a team player mentality. As well as demonstrating.

  • Commercial awareness and strong business acumen
  • Strong experience of clienteling and CRM within luxury
  • Talent for managing, coaching and developing a team
  • Strong communication skills
  • Passion for fashion luxury
  • Fluency in an additional language is advantageous
About The Company

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group. A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewellery and Watches.