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Inspiring growth, changing people's lives
Department:
Sales
Salary Details:
Competitive
Vacancy Type:
Full Time
About The Role

Gucci are looking to recruit strong customer focused Senior Client Advisors to join the team who can be a passionate ambassador for the brand.

Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. A Senior Client Advisor will provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand

Key Accountabilities

  • Serve customers accordingly, with Gucci selling ceremony
  • Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
  • Guarantee cross and up-selling for all product categories
  • Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products
  • Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease
  • Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones
  • Ensure the achievement of individual and Store goals, enhancing and developing the business
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
  • Contribute to manage the visual display of the products in accordance with Gucci visual standards
  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
  • Ensure the products replenishment and physical inventory of merchandise
  • Follow Company grooming, accordingly with Gucci standards and policies
About You

To apply for this role you should have proven experience in a similar role within fashion retail companies ideally with a strong background in Ready to wear or accessories, the ideal candidate will have a deep passion for fashion and luxury fashion and trends as well as;

  • Proven ability to drive and exceed individual and team result
  • Deep passion for fashion and luxury fashion and trends
  • Excellent commercial awareness
  • High flexibility and ability to adapt to different customers
  • Team-player mentality
  • Strong communication skills with the knowledge and ability to build and maintain a client book
  • Ability to work in a fast moving and dynamic environment
  • Extensive Luxury product knowledge
  • Fluent in English and preferably a second language
About The Company

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group. A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewellery and Watches.