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Inspiring growth, changing people's lives
Department:
Waiting Staff
Salary Details:
£10.25-£10.50 per hour
Vacancy Type:
Full Time
About The Role
Vagabond are are recruiting customer focused Front of House Team Members to join their team at Heathrow Airport. Floor Team Members is an all singing, all dancing, multi-talented, order taking, food serving, guest entertaining, high fiving legend (singing and dancing not required). Their floor team are responsible for the smooth operations of their table service in Heathrow, day in day out. They are fast thinking, motivated individuals who work as part of a well-oiled team, ensuring guests are looked after and leave happy consistently.
 
Key responsibilities include;
 
  • Polishing cutlery and glasses and setting tables
  • Providing guests with menus and taking their drink order
  • Informing guests of menu recommendations and specials and taking their food order
  • Serving food and drink orders speedily and clearing tables constantly
  • Checking if guests are satisfied on a regular basis
  • Ensuring that guests’ bills are correct and handling payment
  • Effectively dealing with any guest concerns and involving management when necessary
  • Tidying and cleaning the dining area after closing time and cashing up
  • Adhering to all food safety legislation and working to the guidance with due diligence
  • Ensuring our wine machines are stocked and clean
  • Educating guests on who Vagabond is and what we are about
  • Delivering orders to guests’ tables while the food is still hot and notifying waitstaff when orders are ready
  • Setting up the front line with the small wares, plate ware and equipment needed to effectively serve all food items
  • Keeping the station restocked, cleaning small, large trays and tray stands, reading order tickets and placing them onto the ticket minder

There are a wealth of career opportunities within Vagabond as they grow, the Front of House team members they hire today could be developed into the General Managers of tomorrow.

Heathrow Airport is a high energy, high standards venue that will require dedication and self discipline to be a successful part of a large high functioning team. We are looking for people to join Vagabond and be part of something amazing.

About You
The ideal candidate for this role will have excellent customer service skills and will have at least 1 years experience in a similar role and have in-depth knowledge of working in a restaurant with the ability to work in fast paced environments and keeping a calm composure when things get busy, a successful Front of House Team Member should also have the following;
 
  • Stamina to withstand long hours on their feet
  • Good communication skills in order to attend to the needs of clients and work effectively in a team
  • Basic computer literacy to be able to work on a point-of-sale system
  • A good memory for orders
  • Good multi-tasking skills to provide excellent service to multiple clients simultaneously 
 
 
 
 
 
About The Company
Vagabond are an award-winning independent wine bar and kitchen. They offer 100+ wines by the glass available to sample and explore via their bespoke wine dispensers, a seasonal sharing menu and their own urban winery in nearby Battersea Power Station where they make English wines. And now, They are opening a brand new venue in the world famous Heathrow Airport, TERMINAL 5!!!