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Inspiring growth, changing people's lives
Department:
Waiting Staff
Salary Details:
£10.90
Vacancy Type:
Part Time
About The Role

JD Wetherspoon are seeking a motivated and energetic Floor Associate to join their team. To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all customers, with the key aim of retaining and attracting new customers.

The main duties and responsibilities of a Floor Associate include:

  • Work as a team throughout the business to achieve the company’s mission statement.  
  • To deliver consistently high standards of Cleanliness, Quality, Service, Maintenance and Atmosphere. (CQSMA)
  • Always be welcoming to your customers
  • Build, maintain and enhance customer relations to enrich their experiences during their visits.
  • Encourage customer loyalty by consistent good performance.
  • Be aware of and be knowledgeable about all promotions, events and new products within your pub.
  • Receive and deliver customer orders either face to face or via the app achieving our service standards at all times.
  • Respond to any customer feedback in a positive and helpful manner, seeking support if required. Feedback all complaints to the management team.
  • To take pride in maintaining the highest standards of cleanliness by adopting our Clean As You Go philosophy (including, but not limited to staff areas, external areas, toilets, bar and glass-wash, customer areas)
  • Carry out any reasonable task as requested by the management team or Wethercentre to meet the needs of the business.
About You

The ideal candidate for this role will be focused on delivering the best customer service and able to work at pace. In addition, you will have the following skills and experience:

  • Demonstrate passion and enthusiasm in your role and show commitment to your pub and Wetherspoon
  • Have exceptional time management skills
  • Have a strong work ethic and be self-motivated
  • Have a friendly nature and excellent communication skills
  • Be honest, trustworthy and respectful
  • Remain calm when working in a high pressure environment
  • Adhere to Wetherspoon appearance standards
About The Company

J D Wetherspoon is regarded as one of the UK’s top employers and has been recognised by the Top Employers Institute as a ‘Top Employer United Kingdom’ for 16 consecutive years, including 2019. They achieve such accolades, year on year, through our investment in training, policies on equality, competitive remuneration packages and by encouraging all of our employees to participate actively in our business strategy. 

As at the end of our financial year 2016/17, they employed over 37,000 people across their pubs and hotels, in regional roles and at  head office in Watford, Hertfordshire. In the Republic of Ireland, 236 people were employed. They created over 700 new jobs, the majority of which is within the local communities of their pubs across the UK and Ireland. They continue to work with several organisations to offer jobs to the long-term unemployed, ex-military personnel and those with disabilities. The company does not employ anyone below either 16 years of age or the recognised school-leaving age. Of their staff, 62.5% were aged 25 years or under; therefore, for many, this is their first experience of working. Numerous people join the company from the NEET (not in employment, education or training) population and can start with limited basic skills and confidence.

Many of our employees have chosen to spend their career with us and progress through the company. The average length of service for a pub manager is now over 11 years – and 26% of hourly paid employees have been with us for over three years.