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Inspiring growth, changing people's lives
Customer Service
Salary Details:
£8.91 per hour
Vacancy Type:
Fixed Term Contract
About The Role
APCOA Parking are seeking friendly and confident Terminal Drop-Off Advisors to operate at Heathrow Airport on a fixed term contract starting September 2021. As an Advisor you will provide information and advice on behalf of Heathrow Airport to drivers at Heathrow Terminals in a professional, proactive and confident manner whilst engaging with the public to assist in any terminal drop-off matters.

What you’ll do:
  • Proactively approach and inform drivers arriving at the Terminal forecourts
  • Instruct the public and drivers of the proposed Terminal drop-off charges
  • Advise APCOA control team of relevant information by radio and feedback to the APCOA Line Management at Heathrow
  • Actively patrol and engage with drivers
  • Work as part of an efficient team, assist colleagues and take instructions from senior members of the team
  • Working alongside ‘Team Heathrow’ stakeholders to build a strong and cohesive relationship for a positive customer experience
  • Comfortably engage with passengers from a wide-ranging background
  • Understand Heathrow’s expectations on service delivery and execute to a high standard
About You
The ideal candidate for this role will have an excellent verbal communication and customer service skills. In addition, you will have the following skills and experience:
  • Positive attitude with ability to diffuse situations and keep a cool head when faced with situations of potential conflict
  • Friendly personality with a confident approach to customers
  • Previous customer interaction experience - desired but not essential
  • Multi-lingual - desired but not essential
  • Own transportation or excellent 24-hour transport links to Heathrow essential
  • Maintain a smart appearance consistently
About The Company

APCOA was established in 1971 as a parking management company and now is the UK’s leading provider of tailored parking solutions with an established presence in Europe. They are a full service parking management company, managing 1.3 million parking spaces, across 12 countries and approximately 4,300 employees.