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Ground Handler
Salary Details:
£20,000 to £21,000 per annum + bonus
29 Oct 2019
Vacancy Type:
Full Time
About The Role

Cobalt Ground Solutions Limited are seeking a skilled and experienced Ramp Services Agent to join their team.

You will partake in all activities airside within the Ramp Services department, physical loading and off-loading of aircraft, including working in the hold, manually or using GSE. You will also be collecting and delivering cargo to/from aircraft footprint. Your role will ensure Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets to assure overall customer satisfaction in combination with operational cost efficiency.

As a Ramp Services Agent your key responsibilities include:

  • Responsibility for the physical loading and off-loading of aircraft, including working in the hold, manually or using GSE, in the most cost-effective manner ensuring that all airline customer, Cobalt, BAA and other relevant procedures are met and without compromising health & safety and security regulations.
  • Supporting any Ramp Service activity proactively or on request of the Ramp Supervisor, Cargo Supervisor, RDO, Service Delivery Manager, Duty Manager or Management. Support optimal intra departmental activity as well as interfaces with other departments
  • Ensuring that problems, health & safety concerns and improvement opportunities get proactively reported to the Ramp Services Supervisor, Cargo Supervisor, RDO or to Management
  • Responsibility for the collection/delivery of cargo from the aircraft-side or aircraft footprint, and Cargo sheds in and around the airport secure area.
  • Being an ambassador of diversity and fairness in the workplace
About You

The ideal candidate for this role will be educated to at least ‘GCSE’ level standard or equivalent. In addition, you will have the following skills and experience:

  • Excellent customer service attitude and skills
  • Excellent communication skills
  • At least 2 years’ experience of working in an operational or manual service environment
  • Basic IT skills
  • Knowledge of ramp services processes and customer airline operational procedures preferred
  • Full UK Drivers Licence essential
About The Company

Cobalt Ground Solutions Ltd is a UK registered Limited company formed on 1st April 2009 by merging the two ground services subsidiaries of Air France and KLM in the UK – formerly Air France Services Ltd (AFSL) and KLM Ground Services Ltd (KGS). As of 01 January 2017, Cobalt became a wholly owned subsidiary of Groupe CRIT.

Cobalt offers ground handling services at London Heathrow Airport Terminal 3 and Terminal 4 to a large portfolio of airlines. Their aim is to deliver the best possible service and most appropriate ground solutions to the airline lines.