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Inspiring growth, changing people's lives
Department:
Customer Service
Salary Details:
£11.02 per hour plus 15% premium
Vacancy Type:
Full Time
About The Role

World Duty Free is seeking Mandarin speaker Customer Service Assistant to join its team at Heathrow. As a Customer Service Assistant you will be responsible for delivering outstanding customer service to drive sales and provide an exceptional service experience for all customers within World Duty Free Airport stores. Working within a team of customer facing and operational support colleagues, you will be based in a security-controlled environment within Heathrow airport. World Duty Free shops operate 365 days a year, some operate 24 hours a day, therefore there are a variety of shift patterns.

As Customer Service Assistant your key responsibilities include:

  • Delivering an individualised world-class service experience for every customer
  • Maximising sales opportunities using world-class service skills and knowledge of products and promotions
  • Demonstrating positive personal behaviours and a can-do attitude
  • Working independently or as part of a team to achieve operational standards across the store
  • Career development, and multiple perks and benefits are available with this role, including uniform allowance, childcare vouchers and a health cash plan.  
About You

The ideal candidate for this role will be a self-motivated with a passion for providing exceptional service. In addition, you will have following skills and experience:

  • Be able to understand how your role contributes to the success of the business
  • Be flexible, adaptable and enjoy working in a team
  • Have the ability to interact and communicate with a variety of cultures
  • Role model enthusiasm and professionalism
  • Have excellent interpersonal skills with a good ability of spoken English
  • In addition to these essential skills, the desirable skills for this role include:
  • Enjoying a fast-paced and high turnover retail environment
  • Having relevant product knowledge
  • Being committed to your own development
About The Company
World Duty Free is a Dufry company. Dufry is a leading global travel retailer operating around 2,200 duty-free and duty-paid shops in airports, cruise lines, seaports, railway stations and downtown tourist areas. The Company operates in more than 60 countries in all five continents. World Duty Free’s core business is tax and duty-free shopping and its proposition covers the complete spectrum of airport shopping including Beauty, Wines & Spirits, Food & Confectionery, Tobacco, Sunglasses, Watches & Jewellery and souvenirs.