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Inspiring growth, changing people's lives
Customer Service
Salary Details:
£7.84 per hour
Vacancy Type:
Part Time
About The Role

WHSmith are seeking a professional and passionate Book Specialist to join their team. The Book Specialist will provide exceptional customer service, proactively dealing with all customer enquiries and making the most of every sales opportunity. Similarly, you will be acting as an ambassador delivering the WHSmith brand to all their customers. The role requires shift work and there are opportunities for career development with training.

As a Book Specialist your key responsibilities include:

  • Meeting high standards of display and visual merchandising across books range and promotional space within the store
  • Always delivering a friendly service, smiling, greeting and making eye contact with every customer you encounter
  • Demonstrating good product knowledge to customers on key promotions and offers, maximising selling opportunities
  • Approaching customers that may require assistance if you are on the shop floor and be able to provide recommendations of best-selling titles to customers.
  • Carrying out stock replenishment, ensuring all areas of the books department remain tidy
  • Completing stock management recalls within the specific time periods to a high standard

About You

The ideal candidate for this role will have a valid passport, 5 years continuous referencing and offer consent to undertake a Criminal Record Check. In addition, you will have the following skills and experience:

  • Confident approach towards maximising sales opportunities
  • Understands the impact of their actions on their internal and external customers
  • Delivers personal targets to agreed expectation
  • Is confident in communicating within the team
  • Experience gained within a retail environment preferred

About The Company

WHSmith is one of the UK's leading retail groups with hundreds of stores on the high street and at airports. Since 1828 WH Smith has specialised in books, newspapers and stationery, and now offers an increasingly wide choice of goods. WHSmith offers a comprehensive induction and training programme with an excellent benefits package including staff discount and pension scheme.