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Inspiring growth, changing people's lives
Department:
Retail Management
Salary Details:
£16,000 to £18,000 per annum
Vacancy Type:
Full Time
About The Role

WHSmith are seeking an experienced and reliable Team Leader to join their team. The Team Leader will support the Store Manager to create an environment that focuses on the customers whilst inspiring the team to achieve brilliant results. The role requires shift work and there are opportunities for career development with training.

As a Team Leader your key responsibilities include:

  • Motivating and coaching the team to deliver individual and store targets, including average transaction value and add on sales
  • Carrying out performance management of staff – lateness, absence, poor work rate, poor service
  • Acting on the daily store review and ensuring relevant store standards checks are carried out and any necessary action taken
  • Ensuring the store is fully compliant with pricing, promotions, legislation and Health and Safety
  • Duty managing the store in the Store Manager’s absence
  • Working with the management team to guarantee staff availability on the shop floor through coordinating your team's rotas and attendance
About You

The ideal candidate for this role will have a valid passport, 5 years continuous referencing and offer consent to undertake a Criminal Record Check. In addition, you will have the following skills and experience:

  • Previous experience of leading and motivating a team
  • Previous experience of working in a customer focused retail environment
  • Proven experience of working to and achieving challenging sales targets
  • Proactively manages internal and external customer expectations where needed
  • Consistently delivers on personal objectives
  • Engages with other teams to deliver personal and business goals
About The Company

WHSmith is one of the UK's leading retail groups with hundreds of stores on the high street and at airports. Since 1828 WH Smith has specialised in books, newspapers and stationery, and now offers an increasingly wide choice of goods. WHSmith offers a comprehensive induction and training programme with an excellent benefits package including staff discount and pension scheme.