You will….
- Be 18 years old or over and legally eligible to work in the UK
- Have lived in the UK for 3 years or more.
- Have not attained a customer service qualification at level 2 or above.
- Have a genuine passion for aviation and are excited to build your career in the industry.
- Genuinely enjoy caring for people and making a positive impact on their travel experience.
- Be committed to providing outstanding customer service with a positive can-do attitude.
- Have the ability to work independently as well as part of a team.
- Have good communication and interpersonal skills.
- Be willing to absorb knowledge and learn as you go!
In this role, you'll enjoy the flexibility of shift work. Typically, shifts run for 8 hours, varying between 4 am and 11 pm, and will include some weekends and bank holidays if they coincide with your shift pattern. You can expect a mix of early mornings and late evenings.
What you will get:
- Apprentice contract for 24 months, with the potential for a permanent role upon successful completion of your qualification.
- Salary £26,000 per annum.
- Access to various means of training resulting in a Level 2 Customer Service Practitioner qualification.
- 5.6 weeks holiday
- Heathrow Express Rail Service discount.
- Access to an Online GP Service for you and your dependents
- Lifestyle Benefits: Mortgage and financial advice, shopping and food store vouchers, eligibility for -incentive-based employee schemes
- Health & Wellbeing support including access to mental health support specialists.
Individuals who have not yet achieved level 1 English and maths are required to achieve level 1 English and maths and take the test for level 2 prior to taking the End Point Assessment.